Smooth RecorderReplies within a day
How can we help?
Questions, bugs, ideas, anything. Write to us and a real person replies, usually within a day.
Email us
hello@smoothrecorder.com
Include the email you bought with, so we can find your license.
01
Lost your license key?
It's in your purchase email, and always in your account.
Open my account →02
Moving to a new Mac?
On the old Mac: Settings › License › Deactivate on this Mac. Then activate on the new one.
03
Asked for permission again?
System Settings › Privacy & Security › Screen & System Audio Recording: switch Smooth Recorder on.
04
Something not recording?
Most fixes are a permission, disk space or the wrong display. The guide walks through each one.
Read the fixes →